The Lottery Office

LOTTERY OFFICES ARE CURRENTLY OPEN BY APPOINTMENT ONLY

Florida Lottery Headquarters are located in Tallahassee, and there are eight additional District Offices to better serve our players throughout the state. Click on any of the District Office locations listed below for maps and driving directions.

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APPOINTMENT TIP: Please check for appointment times at multiple locations near you because appointment availability varies by location.


Pensacola District Office

Trade Winds Shopping Center
6601 North Davis Highway - Suite 54
Pensacola, FL 32504-6301
Email: District Office
Call: (850) 484-5020
Drop Box Hours: 8:00 am - 3:30 pm, CST
Schedule an Appointment at this Office

Tallahassee District Office

250 Marriott Drive
Tallahassee, FL 32301
Email: District Office
Call: (850) 487-7799
Drop Box Hours: 8:30 am - 4 pm, EST
Schedule an Appointment at this Office

Gainesville District Office

Butler Plaza
3926 Southwest Archer Road
Gainesville, FL 32608-2342
Email: District Office
Call: (352) 334-3880
Drop Box Hours: 8:30 am - 4 pm, EST
Schedule an Appointment at this Office

Jacksonville District Office

8206 Philips Highway - Suite #36 -
Jacksonville, FL 32256
Email: District Office
Call: (904) 448-4760
Drop Box Hours: 8:30 am - 4 pm, EST
Schedule an Appointment at this Office

Florida Lottery Headquarters
(Prizes above $250,000)

250 Marriott Drive
Tallahassee, FL 32301
Email: Claims Processing
Call: (850) 487-7707
Drop Box Hours: 8:30 am - 4 pm, EST
To schedule an appointment for prizes above $250,000, please contact Florida Lottery Headquarters at: 850-487-7707.

Tampa District Office

Centerpoint Business Park
1911 US Highway 301 North - Suite 170
Tampa, FL 33619-2661
Email: District Office
Call: (813) 744-6134
Drop Box Hours: 8:30 am - 4 pm, EST
Schedule an Appointment at this Office

Orlando District Office

West Town Corners
380 South State Road 434 - Suite 1028
Altamonte Springs, FL 32714
Email: District Office
Call: (407) 788-2202
Drop Box Hours: 8:30 am - 4 pm, EST
Schedule an Appointment at this Office

The Lottery Office Winnellie

Fort Myers District Office

11760 Metro Parkway
Fort Myers, FL 33966
Email: District Office
Call: (239) 278-7111
Drop Box Hours: 8:30 am - 4 pm, EST
Schedule an Appointment at this Office

West Palm Beach District Office

4360 Forest Hill Blvd
West Palm Beach, FL 33406
Email: District Office
Call: (561) 640-6190
Drop Box Hours: 8:30 am - 4 pm, EST
Schedule an Appointment at this Office

Miami District Office

14621 Oak Lane
Miami Lakes, FL 33016
Email: District Office
Call: (305) 364-3080
Drop Box Hours: 8:30 am - 4 pm, EST
Schedule an Appointment at this Office

Yahoo

A SECURED DROP BOX FOR SUBMITTING CLAIMS IS AVAILABLE AT ALL LOTTERY OFFICES UNLESS THE OFFICE IS CLOSED TO EMPLOYEES. ANY OFFICE WITH AN ASTERISK (*) NEXT TO ITS NAME IS TEMPORARILY UNABLE TO ACCEPT DROP BOX CLAIMS. PLEASE CHECK BACK FOR DAILY UPDATES. LAST UPDATED 02/09/2021.

When will the lottery office open

The table below lists the addresses, telephone numbers and opening hours of the 16 NY Lottery Claim Centers. Prizes of $601 or more must be claimed from one of these locations, or by mailing the winning ticket to the NY Lottery’s headquarters at PO Box 7533, Schenectady, NY 12301-7533.

Due to coronavirus, some of the Customer Service Centers are closed temporarily; the table shows which are currently accepting claims. You will need to schedule an appointment to claim a prize and you must wear a face covering when you visit one of the centers. For the claim to be processed, you will need to provide the winning ticket, a completed claim form, and a valid form of identification.

LocationAddressTelephone NbrOpening Hours (EST)Accepting Claims?
Batavia Downs Gaming8315 Park Rd
Batavia, NY 14020
(585) 343-3750Monday-Friday – 8:00am to 10:00pm
Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
Buffalo165 Genesee Street
Buffalo, NY 14203
(716) 847-3480Monday-Friday – 8:30am to 4:30pmYes
Empire City Casino Yonkers Raceway810 Yonkers Ave
Yonkers, NY 10704
(914) 968-4200Monday-Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
Finger Lakes Gaming & Racetrack5857 Route 96
Farmington, NY 14425
(585) 924-3232Monday-Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
Fishkill18 Westage Business Center
Hudson Valley Towne Center Suite 6
Fishkill, NY 12524
(845) 897-5028Monday-Friday – 9:00am to 5:00pmYes
Hamburg Gaming at the Fairgrounds5820 South Park Ave
Hamburg, NY 14075
(716) 646-6109Monday-Friday – 8:00am to 10:00pm
Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
Jake’s 583635 Express Drive South
Islandia, NY 11749
(631) 232-3000Daily – 8:00am to 4:00pmNo
Long Island45 South Service Road
Plainview, NY 11803
(516) 222-8224Monday-Friday – 9:00am to 4:30pmYes
Monticello Casino & Raceway204 State Route 17B
Monticello, NY 12701
(845)794-4100Monday-Saturday – 10:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
Resorts World New York City110-00 Rockaway Blvd
Jamaica, NY 11420
(718) 215-2828Monday-Saturday – 10:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
Saratoga Casino Hotel342 Jefferson St
Saratoga Springs, NY 12866
(518) 584-2110Monday-Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
Schenectady – Capital AdirondackOne Broadway Center
PO Box 7500
Schenectady, NY 12305
(518) 388-3370Monday-Friday – 8:30am to 5:00pmYes
Syracuse620 Erie Blvd West
Syracuse, NY 13204
(315) 448-4314Monday-Friday – 8:30am to 4:30pmYes
Tioga Downs Casino2384 W River Rd
Nichols, NY 13812-1406
(888) 946-8464Monday-Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
Vernon Downs Casino & Hotel4229 Stuhlman Rd
Vernon, NY 13476
(877) 888-3766Monday-Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No