The Lottery Office
LOTTERY OFFICES ARE CURRENTLY OPEN BY APPOINTMENT ONLY
Florida Lottery Headquarters are located in Tallahassee, and there are eight additional District Offices to better serve our players throughout the state. Click on any of the District Office locations listed below for maps and driving directions.
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APPOINTMENT TIP: Please check for appointment times at multiple locations near you because appointment availability varies by location.
Pensacola District Office
Trade Winds Shopping Center
6601 North Davis Highway - Suite 54
Pensacola, FL 32504-6301
Email: District Office
Call: (850) 484-5020
Drop Box Hours: 8:00 am - 3:30 pm, CST
Schedule an Appointment at this Office
Tallahassee District Office
250 Marriott Drive
Tallahassee, FL 32301
Email: District Office
Call: (850) 487-7799
Drop Box Hours: 8:30 am - 4 pm, EST
Schedule an Appointment at this Office
Gainesville District Office
Butler Plaza
3926 Southwest Archer Road
Gainesville, FL 32608-2342
Email: District Office
Call: (352) 334-3880
Drop Box Hours: 8:30 am - 4 pm, EST
Schedule an Appointment at this Office
Jacksonville District Office
8206 Philips Highway - Suite #36 -
Jacksonville, FL 32256
Email: District Office
Call: (904) 448-4760
Drop Box Hours: 8:30 am - 4 pm, EST
Schedule an Appointment at this Office
Florida Lottery Headquarters
(Prizes above $250,000)
250 Marriott Drive
Tallahassee, FL 32301
Email: Claims Processing
Call: (850) 487-7707
Drop Box Hours: 8:30 am - 4 pm, EST
To schedule an appointment for prizes above $250,000, please contact Florida Lottery Headquarters at: 850-487-7707.
Tampa District Office
Centerpoint Business Park
1911 US Highway 301 North - Suite 170
Tampa, FL 33619-2661
Email: District Office
Call: (813) 744-6134
Drop Box Hours: 8:30 am - 4 pm, EST
Schedule an Appointment at this Office
Orlando District Office
West Town Corners
380 South State Road 434 - Suite 1028
Altamonte Springs, FL 32714
Email: District Office
Call: (407) 788-2202
Drop Box Hours: 8:30 am - 4 pm, EST
Schedule an Appointment at this Office
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Fort Myers District Office
11760 Metro Parkway
Fort Myers, FL 33966
Email: District Office
Call: (239) 278-7111
Drop Box Hours: 8:30 am - 4 pm, EST
Schedule an Appointment at this Office
West Palm Beach District Office
4360 Forest Hill Blvd
West Palm Beach, FL 33406
Email: District Office
Call: (561) 640-6190
Drop Box Hours: 8:30 am - 4 pm, EST
Schedule an Appointment at this Office
Miami District Office
14621 Oak Lane
Miami Lakes, FL 33016
Email: District Office
Call: (305) 364-3080
Drop Box Hours: 8:30 am - 4 pm, EST
Schedule an Appointment at this Office
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A SECURED DROP BOX FOR SUBMITTING CLAIMS IS AVAILABLE AT ALL LOTTERY OFFICES UNLESS THE OFFICE IS CLOSED TO EMPLOYEES. ANY OFFICE WITH AN ASTERISK (*) NEXT TO ITS NAME IS TEMPORARILY UNABLE TO ACCEPT DROP BOX CLAIMS. PLEASE CHECK BACK FOR DAILY UPDATES. LAST UPDATED 02/09/2021.
The table below lists the addresses, telephone numbers and opening hours of the 16 NY Lottery Claim Centers. Prizes of $601 or more must be claimed from one of these locations, or by mailing the winning ticket to the NY Lottery’s headquarters at PO Box 7533, Schenectady, NY 12301-7533.
Due to coronavirus, some of the Customer Service Centers are closed temporarily; the table shows which are currently accepting claims. You will need to schedule an appointment to claim a prize and you must wear a face covering when you visit one of the centers. For the claim to be processed, you will need to provide the winning ticket, a completed claim form, and a valid form of identification.
Location | Address | Telephone Nbr | Opening Hours (EST) | Accepting Claims? |
---|---|---|---|---|
Batavia Downs Gaming | 8315 Park Rd Batavia, NY 14020 | (585) 343-3750 | Monday-Friday – 8:00am to 10:00pm Saturday – 9:00am to 10:00pm Sunday – 12:00pm to 10:00pm | No |
Buffalo | 165 Genesee Street Buffalo, NY 14203 | (716) 847-3480 | Monday-Friday – 8:30am to 4:30pm | Yes |
Empire City Casino Yonkers Raceway | 810 Yonkers Ave Yonkers, NY 10704 | (914) 968-4200 | Monday-Saturday – 9:00am to 10:00pm Sunday – 12:00pm to 10:00pm | No |
Finger Lakes Gaming & Racetrack | 5857 Route 96 Farmington, NY 14425 | (585) 924-3232 | Monday-Saturday – 9:00am to 10:00pm Sunday – 12:00pm to 10:00pm | No |
Fishkill | 18 Westage Business Center Hudson Valley Towne Center Suite 6 Fishkill, NY 12524 | (845) 897-5028 | Monday-Friday – 9:00am to 5:00pm | Yes |
Hamburg Gaming at the Fairgrounds | 5820 South Park Ave Hamburg, NY 14075 | (716) 646-6109 | Monday-Friday – 8:00am to 10:00pm Saturday – 9:00am to 10:00pm Sunday – 12:00pm to 10:00pm | No |
Jake’s 58 | 3635 Express Drive South Islandia, NY 11749 | (631) 232-3000 | Daily – 8:00am to 4:00pm | No |
Long Island | 45 South Service Road Plainview, NY 11803 | (516) 222-8224 | Monday-Friday – 9:00am to 4:30pm | Yes |
Monticello Casino & Raceway | 204 State Route 17B Monticello, NY 12701 | (845)794-4100 | Monday-Saturday – 10:00am to 10:00pm Sunday – 12:00pm to 10:00pm | No |
Resorts World New York City | 110-00 Rockaway Blvd Jamaica, NY 11420 | (718) 215-2828 | Monday-Saturday – 10:00am to 10:00pm Sunday – 12:00pm to 10:00pm | No |
Saratoga Casino Hotel | 342 Jefferson St Saratoga Springs, NY 12866 | (518) 584-2110 | Monday-Saturday – 9:00am to 10:00pm Sunday – 12:00pm to 10:00pm | No |
Schenectady – Capital Adirondack | One Broadway Center PO Box 7500 Schenectady, NY 12305 | (518) 388-3370 | Monday-Friday – 8:30am to 5:00pm | Yes |
Syracuse | 620 Erie Blvd West Syracuse, NY 13204 | (315) 448-4314 | Monday-Friday – 8:30am to 4:30pm | Yes |
Tioga Downs Casino | 2384 W River Rd Nichols, NY 13812-1406 | (888) 946-8464 | Monday-Saturday – 9:00am to 10:00pm Sunday – 12:00pm to 10:00pm | No |
Vernon Downs Casino & Hotel | 4229 Stuhlman Rd Vernon, NY 13476 | (877) 888-3766 | Monday-Saturday – 9:00am to 10:00pm Sunday – 12:00pm to 10:00pm | No |